Shipping Policy

Shipping Policy for Kiyan.sk

 

Effective Date: 1.Dec 2024

 

Thank you for shopping at Kiyan.sk! Below is our Shipping Policy, which outlines the terms and conditions for the delivery of your orders.

 

1. Processing Your Order

• Once your order is placed, you will receive a confirmation email with your order details.

• Orders are typically processed within up to 5 business days before being shipped.

 

2. Delivery Timeframe

• We aim to deliver your order within 30 calendar days from the date of purchase.

• Delivery times may vary depending on factors such as product availability, shipping carrier delays, and your location.

 

If your order is delayed beyond 30 days, we will contact you to provide an update and discuss available options (e.g., replacement, refund).

 

3. Shipping Costs

 

Shipping costs are calculated at checkout based on the delivery address and the weight/size of your order. You will see the total shipping cost before completing your purchase.

 

4. Delivery Methods

 

We partner with reliable courier services to ensure your orders are delivered securely and on time. The specific carrier will be noted in your order confirmation.

 

5. Order Tracking

 

Once your order has been shipped, you will receive an email with tracking information so you can monitor the delivery status of your package.

 

6. Failed Deliveries and Returns

 

If a delivery fails due to incorrect information provided by the customer (e.g., wrong address) or if the package is unclaimed, additional shipping fees may apply for redelivery.

 

7. Damaged or Lost Packages

 

If your package is lost or arrives damaged, please contact us immediately at [Insert Email Address]. We will investigate and resolve the issue promptly by arranging a replacement or refund.

 

8. International Shipping

 

At this time, we ship only within EU countries, US, Canada

 

9. Contact Us

 

If you have any questions about our Shipping Policy, please contact us:

Email: kiyanwear@gmail.com

We appreciate your patience and understanding as we work to deliver your orders as quickly and efficiently as possible!