Podmienky poskytovania služby

Terms & Conditions

These Terms & Conditions govern the use of the online store KIYAN (hereinafter referred to as "we", "our", or "us") accessible at kiyan.sk.

1. Company Information

KIYAN is operated in Slovakia in accordance with applicable EU regulations. For any inquiries, please contact us at kiyanwear@gmail.com.

2. Products & Orders

All products are made from natural linen and handmade in small batches. By placing an order, you agree that the product specifications and estimated delivery times are clearly communicated on the product page.

3. Payment

We accept secure online payments via available gateways (e.g., credit/debit card, Apple Pay, etc.). All prices are in EUR and include VAT where applicable.

4. Shipping & Delivery

Delivery is available within the EU and selected countries. Shipping costs and times are outlined on our Shipping Policy page.

5. Right of Withdrawal

You have the legal right to cancel your order within 14 days of delivery without giving any reason. The product must be unused and in its original condition.

6. Returns & Exchanges

If you wish to return an item, please contact us in advance. Returns must be made within 14 days of receiving the goods. Return shipping costs are the responsibility of the buyer unless the product is faulty.

7. Liability

We are not responsible for delays caused by third-party delivery services. We are not liable for indirect damages or loss of income resulting from the use of our website or products.

8. Dispute Resolution

Any disputes arising under these Terms shall be resolved in accordance with Slovak and EU law. You may also file a complaint through the European Commission's Online Dispute Resolution platform.

9. Final Provisions

We reserve the right to modify these Terms at any time. Changes will be posted on this page. Continued use of the site means you agree to the updated terms.

Last updated: June 2025